Customer service policy

Customer satisfaction is very important to us at Ultraceuticals. We believe in providing a fair and reasonable exchange policy to our customers and all purchases are subject to the laws of the Commonwealth of Australia including the Fair Trading Act 1989. For hygiene reasons, mineral makeup items cannot be returned so please choose carefully. Clearance and Sale items are also non-returnable. Our returns policy is outlined below. Please follow our step-by-step guide to product returns.

We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative.


View our shipping, delivery and returns info here


View full Terms & Conditions here.


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