SHIPPING & DELIVERY

 

Australian & New Zealand Orders

Delivery time is estimated at 3-7 working days depending on your location (regional addresses may have a longer delivery time than metro).

We offer free standard delivery on all Australian or New Zealand orders.

 

International Orders

Delivery time is estimated at 8-10 working days depending on your location.

Standard delivery is $30 to all locations outside of Australia and New Zealand.

Please note: If one of the items on your order is out of stock, we will wait until all the items are in stock to dispatch your order.

 

Payment Options

Ultraceuticals accepts payment by Paypal, Visa, Mastercard and American Express. The name Ultraceuticals Pty Ltd will be recorded on your credit card statement.

 

Track Your Order

Your order will be sent via Australia Post. When your parcel is dispatched, you will receive an email with a link that allows you to track your order via the Australia Post website.

 

Signature Required

We require a signature of receipt for your online order - for this reason, we recommend you ship to your business address if you are not at home during business hours

If you are not in at the time of delivery, Australia Post will leave a calling card at your address, and you will then need to collect the package from a post office.

 

Returns

If you are not completely happy with your purchase, please return your unopened goods to Ultraceuticals within 14 days of purchase for a full refund*.

Unfortunately, we cannot issue a refund on any goods that have been opened.

Please advise Ultraceuticals within 14 days of receipt of your order of any discrepancies or damaged products.

It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction please stop using the product immediately and contact us to speak to one of our skin therapists (no later than 14 days from purchase date). If our skin therapist identifies that the product purchased caused a skin reaction we will offer to exchange the item for another product. Allergy returns must not be more than 20% used.

 

Ultraceuticals Stockists

We recommend visiting a trained Ultraceuticals skincare professional for a thorough skin diagnosis before purchasing and using our products. If this is not convenient for you, you can also book an online Skype consultation with our Ultraceuticals skin experts. Book a Skype consultation here

Ultraceuticals has trained authorised stockists in leading skin clinics and selected David Jones stores across Australia and New Zealand. Find your nearest stockist here.

We are also stocked in Hong Kong, Russia and Greece. For more information on international stockists, please email helenef@ultraceuticals.com.au.

 

Frequently Asked Questions

Didn’t find the answer to your question? See our Frequently Asked Questions here.

 

Contact Us

PHONE

1800 355 890 (toll free in Australia).

0800 445 684 (toll free in New Zealand).

For enquiries from outside Australia, please call +61 2 9660 3066.

EMAIL

For information about your order, please email customerservice@ultraceuticals.com.au.

For advice about how to use our products, please email advice@ultraceuticals.com.au.

 

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