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TERMS & CONDITIONS

Welcome to the website of Ultraceuticals (site). The site is owned and operated by Ultraceuticals Pty Limited (ABN 55 080 758 201). References in these Terms and Conditions (T&Cs), our Privacy Policy and our Shipping Policy to “we”, “us” and “Ultraceuticals” mean Ultraceuticals Pty Limited.

Please read these T&Cs carefully before using this site. For the avoidance of doubt, you do not need to create an account to be bound by these T&Cs. Your very use of this site constitutes your agreement to these T&Cs. If you do not agree to any of the provisions contained in these T&Cs, you should not use this site. We may change these T&Cs at any time without notifying you. By continuing to use this site, you agree to the amended T&Cs.

You must not:

  1. Use the site for anything that is illegal or infringes someone else’s rights.
  2. Post or send any material via the site which harms anyone else or use the site to send unsolicited messages.
  3. In any way tamper with the site or transmit any viruses via the site.
  4. Link to this site or any part of this site in a way that damages or takes advantage of our reputation, including but not limited to:

(a)           in a way to suggest or imply that you have any kind of association or affiliation with us, or approval or endorsement from us when there is none; or

(b)          in a way that is illegal, unfair or misleading.

We do not warrant that the site will be available at all times or without disruption or that the website or the website serverarefree of viruses or any other harmful components.

APPLICABLE LAW AND JURISDICTION 

Ultraceuticals is incorporatedin,and operates from, New South Wales, Australia. All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the laws of New South Wales. By using this site, you submit to the jurisdiction of the courts of New South Wales and Australia and agree that any legal action will only be commenced in these forums.

PRODUCT ORDERS

All prices and availability of the products listed on the site are subject to change without notice. All prices and fees listed on the site are in Australian Dollars (AUD). If for any reason a price listed on the site is incorrect, whether due to an error by us, information received from a supplier or for any other reason, we have the right to refuse or cancel any order made at the incorrect price, even if the order has been successfully submitted and payment has been made.  In the event that payment has been made for the purchase and the order has been cancelled, we will refund the full amount of the incorrect price paid within a reasonable period of time.

Products purchased from our site are for personal use only and must not be resold without our express consent. By purchasing products from our site, you agree that you will not resell any products, including any part of a product. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

ACCOUNT ACCESS

To place orders and access some features of the site, you must register an account with us. To register an account, you must:

(a)           give us accurate and current personal information including your name, address, and a valid email address; and

(b)          be at least 18 years old and have the capacity to enter into a legally binding agreement with us.

By creating an account, you agree that you will keep your account details, such as your password, confidential, and not provide these details to any other person. You take full responsibility for all activity that occurs under your account. We are not responsible for any loss or damage resulting from your non-compliance with these terms. All information that you provide to us will be used in accordance with our privacy policy. If you become aware of any loss of your username orpassword,or believe there has been unauthorised access to your username and password, please contact us immediately. We reserve the right to cancel or change the details of your account at any time.

PAYMENT & ORDER CONFIRMATION 

Ultraceuticals is under no obligation to ship any goods ordered until payment for those goods has been received in full.  In the event that requested goods are unavailable, Ultraceuticals may cancel the transaction and provide a full refund. All orders placed are an offer of purchase and are subject to acceptance by Ultraceuticals. If an order is not accepted, a full refund will occur at the earliest possible convenience. Ultraceuticals reserves the right to refuse an offer for any reason, and to refuse any order that it reasonably believes is for the purpose of resale. All prices listed are inclusive of any applicable Australian goods and services tax.

INTERNATIONAL CUSTOMS CHARGES/RESTRICTIONS OF SALE

Ultraceuticals is not responsible forcustomcharges. Restrictions resulting from the importation of certain goods vary from country to country. The purchaser remains responsible for all such charges and fees incurred. 

CONCLUSION OF TRANSACTION

The agreement for sale is concluded only when goods are handled over to the designated carrier.

LOST OR DAMAGED GOODS 

If your order is lost or damaged in transit, please contact us so that we may assist you. Wherever possible, we will work with the courier in an attempt to resolve your issue.  

ALLERGIC REACTIONS 

It is always important to use products as directed on the label. In the unlikely event that your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and contact us on 1800 355 890 to speak to one of our skin therapists. If our skin therapist identifies that the product purchased caused a skin reaction, we will exchange the item for another product. 

REVIEWS/CONTENT POSTED ON OUR PLATFORMS

By submitting a rating or review to Ultraceuticals or by posting any content (including, but not limited to, communications, comments, texts, photographs, videos, sound, music, graphics, suggestions, ideas, reviews, ratings, code or any other data or materials, collectively referred to as “Content”) on our website or any of our social media platforms (including, but not limited to, Facebook, Instagram, Twitter or YouTube), you agree to be bound by these T&Cs. Please do not submit any content if you do not fully agree with these T&Cs.

By submitting any content to Ultraceuticals, or posting on our website or social media platforms, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;

  • all “moral rights” that you may have in such content have been voluntarily waived by you;

  • all content that you post is accurate;

  • you are at least 13 years old; and

  • use of the content you supply does not violate these T&Cs and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;

  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

  • that is, or may reasonably be considered to be, defamatory, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

  • for which you were compensated or granted any consideration by any third party;

  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or

  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Ultraceuticals (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Ultraceuticals a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Ultraceuticals’ sole discretion. We reserve the right to change, condense or delete any content on our website or social media platforms that we deem, in our sole discretion, to violate any provision of these T&Cs. Ultraceuticals does not guarantee that you will have any recourse through Ultraceuticals to edit or delete any content you have submitted. Ultraceuticals reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, and not Ultraceuticals, are solely responsible for the contents of the submitted content (whether edited by us or not). None of the content that you submit shall be subject to any obligation of confidence on the part of Ultraceuticals, its agents, subsidiaries, affiliates, partners orthird partyservice providers and their respective directors, officers and employees.

THIRD PARTY LINKS 

This site may contain links to other websites from time to time, which we do not control. Ultraceuticals is not responsible for the content of those websites. Although we would typically approve of the content contained in those websites, we do not endorse, provide any warranty or take any responsibility for any aspect of those websites or their content. The links to those websites are provided for convenience only and may not remain current. You use them entirely at your own risk. 

ADVICE AND INFORMATION 

The advice and information contained within this siteisof a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. Whist we make every effort to ensure that the information contained within this site is correct, we take no responsibility for any loss or damage arising from its use.

LIMITATION OF LIABILITY

You agree that to the maximum extent permitted by law we will not be liable to you for any loss or damage in connection with any goods or services we provide to you including your use of this site and the products you order on this site. To the maximum extent permitted by law, you hereby release and forever waive all claims that you may have against us or our officers, directors, employees, or agents for any loss or damage you may sustain in connection with your use of this site and the products you order on this site.

Where a warranty is implied by law in relation to our provision of goods or services to you which may not be excluded, then to the extent permitted by law, our liability for breach of the warranty will, at our option, be limited to the supply of the goods or services again or (where applicable) having them repaired or replaced; or paying the cost of having them supplied again, repaired or replaced.

INDEMNITY

We rely on you to comply with these T&Cs. You agree to indemnify us for all losses, expenses, damages and costs, including legal fees, resulting from any violation of these T&Cs. You also agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of your use of this site. 

COPYRIGHT 

Ultraceuticals, unless otherwise stated, owns (or has a licence to use) all content on this site and in any of our e-newsletters, including trademarks, text, icons, audio and graphics, which are protected by copyright law. You must not publish, distribute, extract, re-utilise or reproduce any material contained either on this site or in any of our e-newsletters without our prior written permission. Content that we posttoFacebook or Instagram may be shared without our prior consent, but it must not be modified or altered in any way. You acknowledge that any breach by you of this paragraph may cause damage to us which cannot adequately be remedied by damages and that if you breach or act in a way which threatens to breach this paragraph, we may seek injunctive relief against you.

PRIVACY POLICY

Please see our Privacy Policy here: http://www.ultraceuticals.com/privacy-policy/  

SHIPPING & DELIVERY POLICY

Please see our Shipping & Delivery Policy here: http://www.ultraceuticals.com/shipping/

CURRENT OFFERS

SUMMER PROOF YOUR SKIN
Limited edition size Ultra UV Protective Daily Moisturiser SPF30 Hydrating & Mattifying. While stocks last. For a limited time only. Products sold separately. Always read the label. Follow directions for use. Saving calculated vs per ml cost saving compared to standard retail size. Valued by Ultraceuticals.

PROTECT & HYDRATE THIS SUMMER - Water bottle promotion

Receive a stainless steel insulated drink bottle, as your gift when you purchase 2 products one being an Ultra UV Protective Daily Moisturiser SPF 30 100mL (hydrating, mattifying or sheer tint). Enter promo code HYDRATE in the shopping cart (not checkout). One per customer. While stocks last. Not to be used with any other offer. Promotion is now available in Australia only. This promotion cannot be redeemed on our Limited Edition 200ml Ultra UV Protective Daily Moisturiser SPF30. 

Ultra Skin Learning Lab - Webinar - Giveaway

(a) Sponsor: This contest is sponsored and conducted by Ultraceuticals Pty Ltd ABN 55 080 758 201 (Ultraceuticals or Us, We).

(b) The rules: by entering this contest, you accept the terms and conditions of these rules and agree to be bound by them. The contest and these rules are subject to all applicable laws and regulations and codes of conduct and are void where prohibited or restricted by law.

(c) Instagram not responsible: If you enter this competition, you completely release Instagram in relation to this competition, and you acknowledge that this competition is no way sponsored, endorsed or administered by or associated with Instagram. 

(d) Who can enter: This contest is open only to individuals who: 

     (1) are legal or permanent residents of Australia or New Zealand; and

     (2) are at least eighteen (18) years of age and have reached the age of majority in their country, state or territory of residence at the time of entry.

Persons who are directors, officers, agents or employees of Ultraceuticals (or their respective advertising and promotional agencies) or members of their respective immediate families or persons living in the same household are not eligible to enter.

(e) Time period for the contest: the contest will run from 5pm AEST to 7pm AEST 20/10/20 or until such earlier time nominated by Ultraceuticals. We are not responsible for any changes to the availability of the Instagram services that might interfere with the contest, including any changes to Instagram’s policies about competitions.

(f) How do you enter:

     (1) You must have registered and actively attended the Ultra Skin Learning Lab Webinar - Your Daily Essentials;

  (h) When will Ultraceuticals not accept an entry: 

     (1) Only entries who have registered and attended the Ultra Skin Learning Lab Webinar - Your Daily Essentials will be valid entrants.

     (2) We can refuse to accept or disqualify entries if: 

(A) the entry and any tag on it includes inappropriate, offensive or otherwise derogatory language or information, or which we think violates these Rules, the terms of service and privacy policy of Instagram, or infringes, misappropriates or violates any rights of a third party including copyright, confidentiality or any right of privacy or publicity or is otherwise inappropriate for inclusion in the contest; 

(B) it does not comply with Instagram’s policies

(C) the entry does not meet the competition rules, or is incomplete or incomprehensible

(D) If we suspect or have been informed the entry contains in whole or in part, obscene, defamatory, libellous, threatening, pornographic, profane, lewd, violent, illegal, fraudulent, graphic or vulgar content, slander, nudity, violates any other party’s proprietary rights, promotes hatred, otherwise gives rise to a criminal offence or civil liability on the part of any person or entity, or that is otherwise unlawful or in contravention of applicable laws and regulations or is otherwise deemed by us, in our sole and absolute discretion, to be offensive or inappropriate or inconsistent with the spirit or theme of the contest or with the Ultraceuticals brand.

(i) How many winners are there: there is one winner for each Ultra Skin Learning Lab Webinar - Your Daily Essentials timeslot (5pm AEST and 7pm AEST) at the end of the contest period, Ultraceuticals will select the winning entry and notify the winner via email they registered with.

(j) How will the winning entry be chosen: Ultraceuticals will review the entries at the end of the contest period on the basis of whether the entries are eligible, and from the complying entries, will choose a winning entry at random. This is a contest of chance, and skill plays no part in determining the winner. Ultraceuticals’ decision about entry eligibility, compliance or winning, is final. Ultraceuticals may decide that no entry wins. 

(k) What does a winning entry win:  

     (1) Each winner from the 2 time slots will receive an Ultra UV Protective Daily Moisturiser SPF30 of their choice.

    (2) You must accept the prize as is, and it cannot be exchanged for cash or combined with any other Ultraceuticals contest or offer. No rain checks will be provided. No refund or compensation of any costs or expenses incurred by you will be made and all expenses related to or incidental to receipt by you of the prize, including taxes, will be your responsibility. 

(l) When will the winner be notified: The winner will be notified within 30 hours after the contest period ends.  If we notify you that you are a winner of the contest, and you do not contact us within 48 hours, you forfeit your prize and an alternate winner may be selected. If you are the winner, you must redeem your prize by 31 January 2021 and if you do not do so completely by that date, any remaining balance will be forfeited.

(m) What can Ultraceuticals use the entries for: you agree that by submitting an entry to the contest you grant us a non-exclusive, worldwide, transferable, perpetual and irrevocable licence to use, copy and exploit the photographs for marketing and promotional purposes, including reproduction in social media, online, electronic, print, TV, cinematographic film and any other medium, for employee training and publicity purposes, and that this licence continues indefinitely and you cannot revoke it. You also consent to us using the photograph and caption together with other content (including other photographs, graphics, text), changing the colour and format and otherwise editing it so that we can use your entries for those purposes. 

(n) Contacting you and privacy: as a condition of entering the contest, you consent to us giving your name, address and other personally identifying information, and you also consent to the disclosure of your image, your caption and skin treatment information, to us, and by us to third parties, including Instagram, for the purpose of this contest, the uses set out in these terms and conditions and complying with applicable laws, regulations and codes. We will use that personal information in accordance with our privacy policy: https://www.ultraceuticals.com/privacy-policy/. Such third parties may use that information for their own purposes in accordance with their privacy policies and we do not have to ensure that they comply with Australian privacy requirements.

(o) Further documentation: we may ask you to sign further documentation to better reflect the consents and licences that you give to us under these rules and you agree to do that.

(p) Protecting Ultraceuticals: to the maximum extent permitted by law, you indemnify Ultraceuticals against all claims, demands, actions, causes of action, damages, liabilities, costs, losses and expenses without limitation, including as may be related to invasion of privacy, infringement of any person’s rights of publicity or personality, defamation, libel, slander or any other personal, moral or property rights in any way arising out of your participation in the contest, including use by us (or other persons permitted by these rules) of any photograph submitted by you as an entry to the contest. 

(q) Your rights: Nothing in these rules is intended to exclude, restrict or modify any right which you may have under any law (including the Australian Consumer Law (‘ACL’), any consumer guarantees relating to goods or services under the ACL and applicable New Zealand consumer legislation, including but not limited to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986) which may not be excluded, restricted or modified by agreement (‘Your Consumer Rights’). Subject to Your Consumer Rights, to the maximum extent permitted by law, we (and Instagram) are not liable for any loss or damage however caused (including by negligence), suffered or incurred in connection with the promotion or the prize. To the maximum extent permitted by law, any condition or warranty which would be implied by law into these terms and conditions is excluded. These terms and conditions are governed by and will be construed in accordance with the law of New South Wales, Australia.

(r) Questions: if you have any questions about this contest, you can contact us at 1800 355 890 (Australia) or 0800 445 684 (New Zealand).

DAILY VITAMIN C BOOST - SEPTEMBER - SOLD OUT

Buy any two products and get 50% off the Ultra C Firming Eye Cream. Terms and conditions apply. In one transaction. One half-price Ultra C Firming Eye Cream 15mL per customer.  Available while stock lasts. Excludes facial treatments. Not to be used with any other offer. Enter promo code BOOSTAU in the shopping cart to redeem.

SKIN BOOSTER MASKS - AUGUST -  SOLD OUT

Enjoy a FREE Face Mask (valued at AU$78) when you spend $200 or more*. Choose from the Ultra Energising Mask 75mL and the Ultra Replenishing Mask 75mL. One bonus mask per customer. Excludes professional facial treatments. While stocks last. For a limited time only. Not in conjunction with any other offer, promotion, discount or gift with purchase. Offer valid if promotional rules are met and the promotional code MASKAU or MASKNZ is entered in the Shopping Cart.


RVR90 Set + $80 Facial Treatment Voucher - Offer active from the 20th July 2020 

Purchase an RVR90 kit and receive an $80 treatment voucher to use towards your next facial treatment in participating stockists (located in Australia and New Zealand) and is valid for 6 months. Not in conjunction with any other offer. Welcome $50 Facial Treatment vouchers for first online orders do not apply to orders containing RVR90 sets. One $80 treatment voucher can be redeemed per customer. Available while stocks last and for a limited time only. To find your nearest participating stockist, follow the link https://www.ultraceuticals.com/au/participating-rvr90-stockists. $80 facial treatment vouchers will be shipped separately.

David Jones Terms and conditions:

  • Facial Treatment $80 is only redeemable at selected Ultraceuticals counters at participating David Jones stores.
  • Facial treatment $80 voucher is only redeemable against selected Ultra Facial Treatments and Treatment Packages valued over $80 RRP. Refer to staff in-store for further details.
  • Eligible treatments may differ at Ultraceuticals David Jones Elizabeth St Store Sydney
  •  Bookings essential and subject to beauty room availability in all stores.
  • ONE Facial Treatment $80 Voucher can be redeemed per customer.
  • Available while RVR90 stocks last until 31st Dec 2020.
  • Please note there may be restricted appointment availability during certain trading periods.
  • Facial Treatment $80 Voucher must be used strictly before 31st December 2020
  • Please note that essential COVID-19 safety measures will be implemented as part of your service where available.


LIMITED EDITION SIZE MOISTURISERS - JULY  - CLOSED

Enjoy the Ultra Hydrating Lotion and Ultra Moisturiser Cream in a larger limited edition 150mL size. Saving calculated vs per ml cost saving compared to standard retail size. Valued by Ultraceuticals. For a limited time only. While stocks last.

POWERHOUSE SERUMS - JUNE - CLOSED 

Purchase any two full-sized treatment/corrective serums and receive either the Hydrating or Mattifying Ultra UV Protective Daily Moisturiser SPF30 Mattifying (valued at AU$84) for free by entering the promotional code SPFAU in the shopping cart. While stocks last. For a limited time. Promotional code must be applied to redeem gift with purchase. In one transaction. Not to be used with any other offer. Valued by Ultraceuticals.


RVR90 RANGE - SOLD OUT

Our RVR90 set range comprises of 5 different packs that are designed to transform your skin in 90 days. These great value packs include 3 baseline products (cleanser, corrective serum, and moisturiser) + BONUS Ultra UV Protective Daily Moisturiser SPF30 to the value of $84. For a limited time only. While stocks last.


CONTACT US
 

If you have any questions relating to these T&Cs our about our site, please contact us by emailing digital@ultraceuticals.com.au.

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