Frequently Asked Questions

Are all of the products in the Ultraceuticals Range safe to use when pregnant or breastfeeding?

All ingredients in our products are used in compliance with Australian Government laws and regulations governing cosmetic ingredients. However, if you are concerned about using any of our products, in particular the Vitamin A range, during your pregnancy or while breastfeeding, we recommend you to consult your physician. Please note that all our ingredient lists are available on our website.

ABOUT ULTRACEUTICALS

What is the Ultraceuticals difference?

Ultraceuticals is Australia's leading cosmeceutical brand, providing consumers with products scientifically tested to deliver real, visible results. We use proven, effective levels of potent ingredients to ensure optimum performance within the skin.Our products are clinically trialled through panel tests to ensure efficacy. Ultraceuticals is proudly Australian made and owned. Our formulas have been developed to target skin concerns that are a result of one of the harshest climates in the world. The range is a popular in salon choice amongst many skin technicians and clinic owners.

Does Ultraceuticals conduct any product testing on animals?

No, Ultraceuticals is proudly certified cruelty free with the organisation Choose Cruelty Free. Look for this globally recognised stamp on Ultraceuticals products.
Ultraceuticals conducts internal clinical trials on willing human participants. If you are based in Sydney and would like to participate in our future product trials please contact us

What does the term ‘Cosmeceutical’ mean?

The difference between a ‘cosmetic’ product and a ‘cosmeceutical’ is that cosmetic products contain low levels of potent ingredients (or no potent ingredients at all), while cosmeceuticals contain higher levels of potent ingredients, and often combine several powerful ingredients together. A cosmetic product may maintain the condition of your skin by providing temporary results. Cosmeceutical formulations have the ability to bring about visible changes to the skin when used as directed and with the right advice of one of our trained skin technicians.
Ultraceuticals is a true cosmeceutical.

USING ULTRACEUTICALS PRODUCTS

Why is an Ultraceuticals Skin Consultation recommended when purchasing my skincare products?

A: Ultraceuticals products contain a high percentage of potent ingredients at varying strengths. We know that your prescription will be most effective when prescribed by an Ultraceuticals Skin Technician after they have understood your underlying trigger factors and analysed your skins current tolerance level. Without the assistance of a Qualified Ultraceuticals Skin Technician, you may select products which aren’t suitable for your skin type. We would always recommend a customised prescription that has been custom built for your individual skin in order to achieve the best possible end result.

What is the shelf life on Ultraceuticals products?

Our products have been tested to have a shelf life of a minimum of 30 months. However our therapeutic sunscreens, which are all registered with TGA (Therapeutic Goods Administration), have a shelf life of between2 to 3 years. Once a product is opened, we recommend that it should be used within 6 months.

How soon will I start seeing results from using Ultraceuticals products?

A: Some products can deliver immediate skin improvements. Some clients have reported seeing results the very first time they use the products. Most say their skin looks more hydrated, smoother and appears more revitalized and healthy. However, if you are looking to target longer-term skin concerns such as hyperpigmentation, photo ageing or acne you will need a minimum of 90 days to see real visible results. It is important that you follow the prescribed home care and treatment plan prescribed by your professional skin technician in order to optimise your results and ensure you start off with the correct prescription strength.

Can I use Ultraceuticals products every day?

Our 'cleanse’, ‘moisturise’ and ‘protect’ products can be used daily without needing to precondition your skin. However, we suggest our ‘Treat’ category products be introduced slowly to the skin, starting with every alternate day or night for one (1) month gradually building to daily use as tolerated. Always apply SPF 30 or higher during the day when using Ultraceuticals treatment products.
Always follow the directions of your skin technician and consultant and always read the label and warnings on pack.

Can I use the Concentrate strength serums straight away?

Many of the Ultraceuticals treatment ranges are designed in a stepped system with a progressively higher level of the potent ingredients in each level, so that your skin becomes accustomed to the product before you introduce a higher strength product. This helps avoid adverse skin responses to the potent ingredients. Our Ultra A Skin Perfecting Serum (&Concentrate) and our Even SkintoneSerum (&Concentrate) should only be used once your skin has become accustomed to the Mild strength serums in the range. Please consult your local Ultraceuticals Expert clinic or David Jones counter representative to discuss your specific skin concerns before using these products.
Click here to shop Treatment Serums.

Is there a specific way to apply the eye creams?

Yes, you should only apply a small amount around the eye area, taking care not to apply too close to the eye and avoiding the eyelid. Start from the arch of the eyebrow and gently spread out toward the temple, then continue under the eye, along the orbital bone towards the bridge of the nose. Application of treatment eye products such as the Ultra A Perfecting Eye Cream and Ultra C Firming Eye Cream is suggested to be applied once a day to the eye area on alternate days for one (1) month, gradually building to daily use as tolerated.
Click here to shop Eye Creams.

INGREDIENTS

As a company we have invested heavily into the research and development for all our products to offer our consumers:

  • Products that are free of harsh chemicals, propylene glycol, parabens, synthetic dyes and fragrances
  • The latest cutting-edge ingredients and skincare technology
  • Products that are not tested on animals and are cruelty free
  • Ingredients obtained from non-genetically modified and environmentally sustainable resources

Does Ultraceuticals use natural ingredients?

Ultraceuticals is all about performance and efficacy; this is what makes a true cosmeceutical. Wherever we can obtain the results we need for our customers using natural ingredients, we will do so. We use many natural ingredients including Green Tea Extract, Grapeseed Extract, Oat Flour, Borage Oil, Aloe Barbadensis Leaf Extract, Bearberry Extract andLiquorice Extract. Our natural ingredients are used at a level that will ensure results, and in many cases this means using very expensive natural extracts at very high levels. Ingredients are obtained from non-genetically modified and environmentally sustainable resources.

Are Ultraceuticals products vegan?

The majority of the ingredients used in our products are either synthetically derived or derived from plants. We use cholesterol derived from sheep’s wool in some products, and we, therefore, cannot claim to be a vegan brand.

Does Ultraceuticals use synthetic fragrances?

We do not use any synthetic fragrance in our products - only essential oils or extracts. All our products are free of harsh chemicals, propylene glycol, parabens, synthetic dyes and fragrances.

Why does Ultraceuticals use alcohol in some of our formulations?

Ultraceuticals uses alcohol in some products where it is a critical element of the formulation to maximise the effectiveness of the potent ingredients such as Vitamin C. In these cases, we are careful to limit the alcohol loading to a minimum requirement to minimise any possible adverse skin responses and drying effects, but as always discontinue use of signs of irritation appear.

Do your sunscreens contain Nano-ingredients?

Some Ultraceuticals Mineral Defence sunscreen products do contain ingredients at the nano-scale, this is necessary to achieve a high SPF factor whilst maintaining a great overall skin feel.
Rest assured though that these goods have been tested to the highest Australian standards and comply with the Australian regulatory authorities the TGA and NICNAS.

PROFESSIONAL TREATMENTS

Why do I need a qualified skin technician and professional treatments to help me achieve my desired results?

A: A qualified Ultraceuticals therapist undergoes specialised training to help you achieve optimum results for your skin type. Ultraceuticals professional skin technicians are highly educated and trained to prescribe a progressive treatment plan of both home care products and professional treatments designed to deliver real visible results in a 90 day period. They’re the best in the business and have a real passion for taking care of your skin. Combined with a great homecare regimen, treatments can help you achieve the best possible results with our products.

PURCHASING ULTRACEUTICALS

Where can I buy Ultraceuticals?

We recommend visiting a trained Ultraceuticals skincare professional for a thorough skin diagnosis before purchasing and using our products. Ultraceuticals is stocked in leading skin clinics and selected David Jones stores across Australia and New Zealand. Find your nearest stockist here.
If this is not convenient for you, you can also book an online Skype consultation with our Ultraceuticals skin experts. Book a Skype consultation here..
Ultraceuticals is also stocked in Hong Kong, Russia and Greece.