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FAQ

Our most frequently asked questions. What can we help you with? 

USING ULTRACEUTICALS PRODUCTS

USING ULTRACEUTICALS PRODUCTS

Why is an Ultraceuticals Skin Consultation recommended when purchasing my skincare products?
Ultraceuticals products contain a high percentage of ingredients at varying strengths. We know that your prescription will be most effective when prescribed by an Ultraceuticals Skin Technician after they have understood your underlying trigger factors and analysed your skins current tolerance level. Without the assistance of a qualified Ultraceuticals Skin Technician, you may select products which aren’t suitable for your skin type. We would always recommend a customised regime that has been custom built for your individual skin in order to achieve the best possible end result.
What is the shelf life on Ultraceuticals products?
Our products have been tested to have a shelf life of a minimum of 30 months. However our therapeutic sunscreens, have a shelf life of between 2 to 3 years. Once a product is opened, we recommend that it should be used within 6 months.
How soon will I start seeing results from using Ultraceuticals products?
Some products can deliver immediate skin improvements. Some clients have reported seeing results the very first time they use the products. Many say their skin looks more hydrated, smoother and appears more revitalized and healthy. However, if you are looking to target longer-term skin concerns such as hyperpigmentation, photo ageing or acne you will need a minimum of 90 days to see real visible results. It is important that you follow the recommended home care and plan recommended by your professional skin technician in order to optimise your results and ensure you start off with the correct product strength.
Can I use Ultraceuticals products every day?
Our 'cleanse’, ‘moisturise’ and ‘protect’ products can be used daily without needing to precondition your skin. However, we suggest our ‘Treat’ category products be introduced slowly to the skin, starting with every alternate day or night for one (1) month gradually building to daily use as tolerated. Always apply SPF 30 or higher during the day when using Ultraceuticals treatment products. Always follow the directions of your skin technician and consultant and always read the label and warnings on pack.
Can I use the Concentrate strength serums straight away?
Many of the Ultraceuticals treatment ranges are designed in a stepped system with a progressively higher level of the more concentrated ingredients in each level, so that your skin becomes accustomed to the product before you introduce a higher strength product. This helps avoid adverse skin responses to the potent ingredients. Our Ultra A Skin Perfecting Serum (and Concentrate) and our Even Skintone Serum (and Concentrate) should only be used once your skin has become accustomed to the Mild strength serums in the range. Please consult your local Ultraceuticals Expert salon, clinic or David Jones counter representative to discuss your specific skin concerns before using these products.
Is there a specific way to apply the eye creams?
Yes, you should only apply a small amount around the eye area, taking care not to apply too close to the eye and avoiding the eyelid. Start from the arch of the eyebrow and gently spread out toward the temple, then continue under the eye, along the orbital bone towards the bridge of the nose. Application of treatment eye products such as the Ultra A Perfecting Eye Cream and Ultra C Firming Eye Cream is suggested to be applied once a day to the eye area on alternate days for one (1) month, gradually building to daily use as tolerated.

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