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Our most frequently asked questions. What can we help you with? 



Are Ultraceuticals' products gluten free and suitable for people with Coeliac disease?
Ultraceuticals do not use any ingredients in the formulation containing gluten, however, the company cannot guarantee that the product is completely free of traces.
Therefore we do not recommend the use of our products to Coeliacs.
Why is an Ultraceuticals Skin Consultation recommended when purchasing my skincare products?

Ultraceuticals products contain a high percentage of ingredients at varying strengths. We know that your skincare routine will be most effective when recommended by an Ultraceuticals Skin Expert or esthetician after they have understood your underlying trigger factors and analyzed your skin's current tolerance level. Without the assistance of a qualified Ultraceuticals Skin Expert or esthetician, you may select products that aren’t suitable for your skin type. We would always recommend a customised routine that has been recommended for your individual skin concerns in order to achieve the best possible end result.

What is the shelf life on Ultraceuticals products?
Our products have been tested to have a shelf life of a minimum of 30 months. However our therapeutic sunscreens, have a shelf life of between 2 to 3 years. Once a product is opened, we recommend that it should be used within 6 months.
How soon will I start seeing results from using Ultraceuticals products?

Some products can deliver immediate skin improvements. Some clients have reported seeing results the very first time they use the products. Many say their skin looks more hydrated, smoother, and appears more revitalised and healthier. However, if you are looking to target longer-term skin concerns such as uneven skintone, congestion, and premature skin aging. You will need a minimum of 90 days to see real visible results. It is important that you follow the recommended home care and plan recommended by your Ultra Skin Expert in order to optimize your results and ensure you start off with the correct product strength.

Can I use Ultraceuticals products every day?

Our 'cleanse’, ‘moisturise’, and ‘protect’ products can be used daily without needing to precondition your skin. However, we suggest our ‘Correct’ category products be introduced slowly to the skin, starting with every alternate day or night for one (1) month gradually building to daily use as tolerated. Always apply SPF 30 or higher during the day when using Ultraceuticals corrective products. Always follow the directions of your Ultra Skin Expert or aesthetician, and always read the label and warnings on the pack.

Can I use the Concentrate strength serums straight away?

Many of the Ultraceuticals corrective ranges are designed in a stepped system with a progressively higher level of the more concentrated ingredients in each level, so that your skin becomes accustomed to the product before you introduce a higher strength product. This helps avoid adverse skin responses to the potent ingredients. Our Ultra A Skin Perfecting Serum (and Concentrate) and our Even Skintone Smoothing Serum (and Concentrate) should only be used once your skin has become accustomed to the Mild strength serums in the range. Please consult your local Ultraceuticals Skin Expert or aesthetician to discuss your specific skin concerns before using these products.

Shop Ultraceuticals Corrective Serums here.

Is there a specific way to apply the eye creams?

Yes, you should only apply a small amount around the eye area, taking care not to apply too close to the eye and avoiding the eyelid. Start from the arch of the eyebrow and gently spread out toward the temple, then continue under the eye, along the orbital bone towards the bridge of the nose. Application of treatment eye products such as the Ultra A Perfecting Eye Cream and Ultra C Firming Eye Cream is suggested to be applied once a day to the eye area on alternate days for one (1) month, gradually building to daily use as tolerated.

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