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FAQ
Our most frequently asked questions. What can we help you with?
View all FAQs
View all FAQs
Are all of the products in the Ultraceuticals Range safe to use when pregnant or breastfeeding?
All ingredients in our products are used in compliance with Australian Government laws and regulations governing cosmetic ingredients. However, if you are concerned about using any of our products, in particular the Vitamin A range, during your pregnancy or while breastfeeding, we recommend you to consult your physician. Please note that all our ingredient lists are available on our website.
What is the Ultraceuticals difference?
Ultraceuticals is Australia's leading cosmeceutical brand, providing consumers with products scientifically tested to deliver real, visible results. We use proven, effective levels of ingredients to ensure optimum performance within the skin. Our products are clinically tested through panel tests to ensure efficacy. Ultraceuticals is proudly Australian made and owned. Our formulas have been developed to target skin concerns that are a result of one of the harshest climates in the world. The range is a popular in salon choice amongst many skin technicians and clinic owners.
Does Ultraceuticals conduct any product testing on animals?
No, Ultraceuticals is proudly certified cruelty free with the organisation Choose Cruelty Free. Look for the globally recognised stamp on Ultraceuticals products.
Ultraceuticals conducts internal clinical tests on willing human participants. If you are based in Sydney and would like to participate in our future product trials please contact us.
What does the term ‘Cosmeceutical’ mean?
Our cosmeceutical products are often recommended by a trained therapist. Cosmeceuticals often combine several powerful ingredients together.
Why is an Ultraceuticals Skin Consultation recommended when purchasing my skincare products?
Ultraceuticals products contain a high percentage of ingredients at varying strengths. We know that your prescription will be most effective when prescribed by an Ultraceuticals Skin Technician after they have understood your underlying trigger factors and analysed your skins current tolerance level. Without the assistance of a qualified Ultraceuticals Skin Technician, you may select products which aren’t suitable for your skin type. We would always recommend a customised regime that has been custom built for your individual skin in order to achieve the best possible end result.
Where can I purchase Ultraceuticals?
We recommend visiting a trained Ultraceuticals skincare professional for a thorough skin diagnosis before purchasing and using our products. Ultraceuticals is stocked in leading salons, clinics and spas across Australia and New Zealand as well as selected David Jones stores. Find your nearest stockist here. If this is not convenient for you, you can also book an online Skype consultation with our Ultraceuticals skin experts. Book a Skype consultation here.
Ultraceuticals is also stocked in Ireland, The United States and Russia. We ship to most other countries worldwide wide from our website.
Do Ultraceuticals products contain nuts?
We use ingredients including almond glycerides, soy extract, shea butter extract, sunflower seed oil. We also use ingredients which are comprised of a variety of extracts, some of which are derived from a nut source. In addition to this we cannot be certain whether or not some of our raw ingredients that we purchase from other suppliers have come into contact with nuts during the manufacturing process.
If you are concerned, we would advise doing a patch test to check for any allergic reactions before using any of our products.
What is the shelf life on Ultraceuticals products?
Our products have been tested to have a shelf life of a minimum of 30 months. However our therapeutic sunscreens, have a shelf life of between 2 to 3 years. Once a product is opened, we recommend that it should be used within 6 months.
How soon will I start seeing results from using Ultraceuticals products?
Some products can deliver immediate skin improvements. Some clients have reported seeing results the very first time they use the products. Many say their skin looks more hydrated, smoother and appears more revitalized and healthy. However, if you are looking to target longer-term skin concerns such as hyperpigmentation, photo ageing or acne you will need a minimum of 90 days to see real visible results. It is important that you follow the recommended home care and plan recommended by your professional skin technician in order to optimise your results and ensure you start off with the correct product strength.
Can I use Ultraceuticals products every day?
Our 'cleanse’, ‘moisturise’ and ‘protect’ products can be used daily without needing to precondition your skin. However, we suggest our ‘Treat’ category products be introduced slowly to the skin, starting with every alternate day or night for one (1) month gradually building to daily use as tolerated. Always apply SPF 30 or higher during the day when using Ultraceuticals treatment products. Always follow the directions of your skin technician and consultant and always read the label and warnings on pack.
Can I use the Concentrate strength serums straight away?
Many of the Ultraceuticals treatment ranges are designed in a stepped system with a progressively higher level of the more concentrated ingredients in each level, so that your skin becomes accustomed to the product before you introduce a higher strength product. This helps avoid adverse skin responses to the potent ingredients. Our Ultra A Skin Perfecting Serum (and Concentrate) and our Even Skintone Serum (and Concentrate) should only be used once your skin has become accustomed to the Mild strength serums in the range. Please consult your local Ultraceuticals Expert salon, clinic or David Jones counter representative to discuss your specific skin concerns before using these products.
Is there a specific way to apply the eye creams?
Yes, you should only apply a small amount around the eye area, taking care not to apply too close to the eye and avoiding the eyelid. Start from the arch of the eyebrow and gently spread out toward the temple, then continue under the eye, along the orbital bone towards the bridge of the nose. Application of treatment eye products such as the Ultra A Perfecting Eye Cream and Ultra C Firming Eye Cream is suggested to be applied once a day to the eye area on alternate days for one (1) month, gradually building to daily use as tolerated.
Is there anything I should avoid doing before using Ultra A Skin Perfecting Serum or Ultra A Perfecting Eye Cream?
We recommend avoiding applying your Ultra A Skin Perfecting Serum or Ultra A Perfecting Eye Cream 48hrs prior to all facial waxing & specialised treatments. You can commence using these products again 48hrs after facial waxing and 5-7 days following specialised treatments.
What should I always use my corrective serums with?
Ultraceuticals Corrective Serums are designed to be used with your daily essential products such as cleansers, moisturisers, and sun protection. This is to ensure that our highly efficacious correctors are used with products that contain ingredients to help complement and support healthy skin daily.
When should I introduce my Corrective Serums?
All Corrective Serums are introduced one at a time over a 90 day period. We recommend you book in for an Ultra Consultation with a Skin Expert who will create a Skin Journey Recommendation for your specific concerns. Within this Skin Journey Recommendation, they will show you how to introduce each serum to help optimise your skin results.
Does Ultraceuticals use natural ingredients?
Ultraceuticals is all about performance and efficacy; this is what makes a true cosmeceutical. Wherever we can obtain the results we need for our customers using natural ingredients, we will do so. We use many natural ingredients including Green Tea Extract, Grapeseed Extract, Oat Flour, Borage Oil, Aloe Barbadensis Leaf Extract, Bearberry Extract and Liquorice Extract. Our natural ingredients are used at a level that will ensure results, and in many cases this means using very expensive natural extracts at very high levels. Ingredients are obtained from non-genetically modified and environmentally sustainable resources where possible.
Are Ultraceuticals products vegan?
The majority of the ingredients used in our products are either synthetically derived or derived from plants. We use cholesterol derived from sheep’s wool in the below products, and we therefore cannot claim to be a vegan brand.
Cholesterol containing, non-vegan products include:
Cholesterol containing, non-vegan products include:
-Ultra Moisturiser Eye Cream
-Ultra Brightening Moisturiser Cream
-Ultra Replenishing Mask
-Ultra Hydrating Lotion
-Ultra Moisturiser Cream
-Ultra Rich Moisturiser Cream
-SunActive SPF50+ Face Cream
Does Ultraceuticals use synthetic fragrances?
We do not use any synthetic fragrance in our products - only essential oils or extracts. All our products are free of propylene glycol, parabens, synthetic dyes and fragrances.
Why does Ultraceuticals use alcohol in some of our formulations?
Ultraceuticals uses alcohol in some products where it is a critical element of the formulation to maximise the effectiveness of ingredients such as Vitamin C. In these cases, we are careful to limit the alcohol loading to a minimum requirement to minimise any possible adverse skin responses and drying effects, but as always discontinue use of signs of irritation appear.
Do your sunscreens contain Nano-ingredients?
Some Ultraceuticals Mineral Defence sunscreen products do contain ingredients at the nano-scale, this is necessary to achieve a high SPF factor whilst maintaining a great overall skin feel. Rest assured that these goods have been tested to the highest Australian standards and comply with the Australian regulatory authorities TGA and NICNAS.