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Returns

Faulty product

In the event that you recieve a product that is in some way defective, please contact our Customer Service team and we will be happy to arrange a replacement or refund. 

 

Change of mind 

If you change your mind about your purchase, you can return unopened goods to Ultraceuticals within 30 days of purchase for a full refund. Unfortunately, we cannot issue a change of mind refund for any goods that have been opened. Please note you will need to cover shipping charges on returned goods unless the item(s) are being returned as a result of an error on behalf of Ultraceuticals.

Guide to Returning Products

1. Complete a returns form and enclose the form with returned items. Make sure all the items you want to return are listed on the form. 

2. All items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely. Please send returned items, along with the returns form, to:

Ultraceuticals Returns
15C Douglas Alexander Parade
Rosedale
Auckland 0632

3. Once we receive your returned product(s), we will issue your replacement or credit immediately. 

 

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